We offer a 14-day return window from the date of delivery for online orders only. Items must be unused, in their original condition, with all tags and packaging intact.

A 4% restocking fee applies to returns. If you choose store credit, the restocking fee is waived.

Custom or engraved items are final sale and are not eligible for return or cancellation once production begins.

To start a return, email oroquince@gmail.com with your order number and reason for return.

Once an order is handed to the carrier, delivery is managed by the carrier. If your tracking shows delivered but you do not have the package:

• Check with household members, neighbors, your building office, and around the property or parcel lockers
• Allow 24–48 hours, since carriers sometimes mark packages delivered slightly early
• Contact USPS directly with your tracking number and request a delivery trace
• If you purchased Route shipping insurance at checkout, file a claim through Route for assistance

For additional help, email oroquince@gmail.com with your order number.

We take package tracking and mail fraud very seriously. All orders ship with tracking and delivery confirmation. Once a package is marked delivered by the carrier, it is considered fulfilled.

Our process if a delivered package is reported missing:

1. We may file an investigation with the carrier to trace the delivery, including scan data when available
2. We may contact the buyer’s local post office or carrier location to verify delivery details
3. Claims involving confirmed delivery may be reviewed further if suspicious activity is suspected

Add your items to cart and proceed to checkout. Choose Shop Pay under express checkout or select it in the payment section.

For eligible orders, the first installment is due at purchase, and the remaining payments are scheduled afterward based on Shop Pay’s terms.

• You can pay manually or set up automatic payments
• You may pay off early with no penalties
• After applying, the financing provider reviews your application and emails the decision

Eligible orders can typically be split into multiple equal payments. The first payment is due at checkout, and the remaining payments are charged on the schedule shown during checkout.

Eligibility, approval, and available payment plans are determined by Shop Pay and its financing partners.

For questions about orders, returns, or general support, email oroquince@gmail.com.