At a Glance

• Return window: 14 days from delivery for online orders only
• Condition: Unused, original condition, with all tags and packaging
• Fee: 4% restocking fee applies to returns
• Store credit: No restocking fee if you choose store credit
• Final sale: Engraved and custom items
• To start: Email oroquince@gmail.com with your order number and reason for return

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email oroquince@gmail.com within 48 hours of delivery and include your order number plus clear photos.

Return Eligibility

• The item must be unused and in its original condition
• All original tags and packaging must be included
• Your return must be requested within 14 days of delivery
• The item must be shipped back within that same 14-day window

How to Start a Return

1. Email oroquince@gmail.com with your order number and reason for return
2. We’ll reply with return instructions and authorization details
3. Ship your item back within the 14-day return window using the instructions provided

Refunds

After inspection, approved refunds are issued to the original payment method, minus the 4% restocking fee. Processing times may vary depending on your bank or card provider.

If you choose store credit, the restocking fee is waived.

Important Notes

• Engraved and custom-made items are final sale
• Once an engraved or custom item enters production, it cannot be canceled
• Items showing wear, alteration, or missing components may be declined or may incur additional fees
• We are not responsible for personal items accidentally returned with your order

In-Store Purchases & Pick-Up Orders

This policy applies to online orders only. In-store purchases and pick-up orders follow a different return policy. Please contact the store directly for assistance with those orders.

Questions?

We’re here to help. For all return questions, email oroquince@gmail.com.